Refund policy

At Cineraria we take customer satisfaction very seriously.

Our products are checked and are of high quality, but, if for any reason, you are not satisfied with the purchased product, please let us know within 14 days of receiving it to start the return process. In this case, the return transport costs are borne by the customer. We advise returning the product by certified mail. In the event of a total return of the order, we will refund all payments made by you, including delivery costs, if any, once the goods have been received at our facilities. The item to be returned must be properly packed for its return. In the case of personalized products (phrases or engraved names), these cannot be returned.

In the event of a defective product or that, by mistake, it does not correspond to the order, Cineraria will collect the order and send you the correct product. In this case, the costs of collection and new delivery are borne by Cineraria.